Welcome
Covid Boosters & Influenza Vaccinations
Following the announcement today, we are pleased to let you know that we will be delivering covid boosters and flu vaccinations at the same time. We will be administering the flu and covid vaccines in line with government guidelines and will be contacting groups of patients within the eligibility criteria. At this time there is no need for you to contact the surgery; we will either text or telephone you when an appointment is available. We will update the website when and as we have any new information.
Our first clinic is on Saturday 2nd October and will be held intermittently throughout the month.
CORONAVIRUS:
We ask ALL our patients to continue to wear a face covering when access the Surgery. Further guidance can be found here
Important information about the coronavirus (COVID-19)
POLRUAN SURGERY CHANGES
From November 2021 a Clinician will be in clinic on a Monday afternoon. This means there will be an adjustment to our opening times.
Tuesday, Thursday and Friday remain the same 0830-1230
Monday we will be open between 2.00 - 5.00pm.
Patient Access Emails
We advise users of Patient Access to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in @patientaccess.com. We advise users never to click on any log in links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access log in page. You can find more information and guidance on our information security page here: https://www.patientaccess.com/security
We strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
Email addresses used to register for Patient Access account are secure. We do not share any data and no data is ever saved or stored on any device you use to access Patient Access.
Health Service Pressures
All our health services are busy right now, especially our ambulance service and the emergency department team at Truro hospital.
You can play your part in supporting us to care for people with serious and life-threatening illnesses.
Did you know you know you can get help and advice by calling 111 or go online at 111.nhs.uk? You may not need to go and wait in our busy emergency department and could be directed to a minor injury unit which will be quicker and closer to home.
Only dial 999 for an ambulance in a genuine, life-threatening emergency, for example:
- Chest pain / breathing difficulties / heart attack
- Stroke
- Severe bleeding
- Severe allergic reactions
- Severe burns or scalds
- Serious head injuries
- Major trauma such as a road traffic accident or a fall from height
If you have called for an ambulance, please do not ring again asking for a time of arrival. Only call again if:
- The patient’s condition worsens
- You no longer need our help
The call handlers must prioritise speaking to the most seriously injured and unwell patients.
If you don’t think it’s a serious or life-threatening emergency:
- Call your own GP. Even if you are in Cornwall on holiday, you could get a phone or video consultation with your doctor at home.
- Go online at 111.nhs.uk or call 111 to get expert advice and be signposted to where you can get the best and nearest care for your needs.
- Ask a pharmacist for advice – they’re experts in treating minor health issues like colds, urinary infections, stomach upsets, aches and pains.
For further information please visit NHS Kernow CCG at https://www.kernowccg.nhs.uk/get-info/choose-well/
Let us know you are here
You can now let us know you have arrived via your text reminder. Please click on the link upon arrival, enter your date of birth and that will book you into your appointment.
Please ensure we have an up-to-date mobile number for you to ensure you are receiving your appointment reminders.
Help at Hand Community Information App: 
The Help at Hand community info App provides you with easy access to the latest support services available in the Fowey area, by telephone and online.
This App is available via the App Store (iPhone, iPad) or Google Play (Android).
The App and most of the services listed on it are completely free of charge.
Please share with your friends, family and work colleagues. We aim to make sure all these support services are available to everyone.
Thank you and keep safe.
https://apps.apple.com/us/app/help-at-hand-community-info/id1441107175
https://play.google.com/store/apps/details?id=community.hand.help
https://hand.community/
Self Referrals to the NHS Volunteer Responders scheme
If you feel you are vulnerable at home during the COVID-19 pandemic, and you would benefit from the NHS Volunteer Responders you can self-refer to the scheme rather than depending on us or other professionals to refer you.
The number to make a self-referral is: 0808 1963646.
The volunteers can help you with shopping, prescription deliveries, biological sample collection and transport to medical appointments.
Domestic Abuse
If you are experiencing domestic abuse you can seek support by ringing the National Domestic Abuse Helpline on 0808 2000 247 or, if an emergency, please dial 999.
Medication:
Your medication will be issued as normal. However, you will also no longer be able to come into the surgery to collect prescriptions. This is to prevent too many people in the waiting area. All prescriptions will need to be sent electronically to the chemist (for this we will need your consent - please call reception and tell them that you would like your prescriptions to go electronically and to which chemist).
Order prescriptions online (links below).
Please order your medication 7 days in advance, this will allow us time to process your prescription whilst ensuring you don’t run out. Prescription requests WILL NOT be taken by telephone. We are not able to process more than a months' worth of medication at a time. This is to prevent stock piling and creating a lack of available medication for the whole country.
Appointments:
Clearly this is a rapidly evolving situation and our service may have to change to reflect this but please be assured that the care of our patients will be met as far as we can.
Self Help:
We will endeavour to keep our website updated but there are ways you can help yourself:
Use eConsult (link above)
NHS England have produced a very simple 'Stay At Home' guidance document which is attached here.
We have currently suspended ALL online appointments due to additional information being required on booking because of Coronavirus.
(Site updated 09/11/2021)